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Terms & Conditions

Customer Care

At Shop Cloud Land Entertainment, the official online store of Cloud Land Entertainment, we’re committed to providing exceptional service and support to our customers. Your satisfaction is our top priority, and we’re here to assist with any questions or concerns you may have. How Can We Help? 1. Order Inquiries Need help with your order? Whether you’re checking on your order status, need to make changes, or have questions about shipping, we’re here to assist. Some of our products are fulfilled by our trusted print-on-demand partners, Printful and Printify, while others are managed directly by our team. 2. Product Support Have questions about a specific product? Our team is ready to provide detailed information, from product care to usage tips. 3. Returns & Exchanges We want you to love your purchase! If you’re not completely satisfied, we offer easy returns and exchanges. Visit our Returns & Exchanges page for more details. 4. General Questions For any other inquiries, don’t hesitate to reach out. We’re always happy to help! Contact Us •Email: Reach us at support@shopcloudlandentertainment.com for a prompt response. We strive to reply within 24-48 hours. FAQs Before reaching out, check our Frequently Asked Questions (FAQs) section. You might find the answer you’re looking for!

Privacy & Safety

Shop Cloud Land Entertainment is the official online store of Cloud Land Entertainment. At Shop Cloud Land Entertainment, your privacy and safety are of utmost importance to us. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and informs you about your privacy rights and how the law protects you. We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. Definitions For the purposes of this Privacy Policy: •Account means a unique account created for you to access our Service or parts of our Service. •Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority. •Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Cloud Land Entertainment LLC, 301 E E Street. •Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses. •Country refers to Virginia, United States. •Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet. •Personal Data is any information that relates to an identified or identifiable individual. •Service refers to the Website. •Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. •Third-party Social Media Service refers to any website or social network website through which a user can log in or create an account to use the Service. •Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). •Website refers to Shop Cloud Land Entertainment, accessible from https://www.shopcloudlandentertainment.com. •You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Collecting and Using Your Personal Data Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: •Email address •First name and last name •Phone number •Address, State, Province, ZIP/Postal code, City •Usage Data Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device. Information from Third-Party Social Media Services The Company allows you to create an account and log in to use the Service through the following Third-Party Social Media Services: •Google •Facebook •Instagram •Twitter •LinkedIn If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal Data that is already associated with your Third-Party Social Media Service’s account, such as your name, your email address, your activities, or your contact list associated with that account. You may also have the option of sharing additional information with the Company through your Third-Party Social Media Service’s account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include: •Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies. •Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below: •Necessary / Essential Cookies •Type: Session Cookies •Administered by: Us •Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services. •Cookies Policy / Notice Acceptance Cookies •Type: Persistent Cookies •Administered by: Us •Purpose: These Cookies identify if users have accepted the use of cookies on the Website. •Functionality Cookies •Type: Persistent Cookies •Administered by: Us •Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. Use of Your Personal Data The Company may use Personal Data for the following purposes: •To provide and maintain our Service, including to monitor the usage of our Service. •To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user. •For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service. •To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation. •To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. •To manage your requests: To attend and manage your requests to us. •For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred. •For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience. We may share your personal information in the following situations: •With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you. •For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. •With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. •With Other Users: When you share personal information or interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. •With Your Consent: We may disclose your personal information for any other purpose with your consent. Retention of Your Personal Data The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. Transfer of Your Personal Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we may transfer your data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless there are adequate controls in place to ensure the security of your data and other personal information. Delete Your Personal Data You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Service may provide you with the ability to delete certain information about you from within the Service. You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. Disclosure of Your Personal Data •Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. •Law Enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). •Other Legal Requirements: The Company may disclose your Personal Data in good faith belief that such action is necessary to: •Comply with a legal obligation •Protect and defend the rights or property of the Company •Prevent or investigate possible wrongdoing in connection with the Service •Protect the personal safety of Users of the Service or the public •Protect against legal liability Security of Your Personal Data The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Children’s Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information. Links to Other Websites Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to this Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, you can contact us: •By email: support@shopcloudlandentertainment.com •By visiting this page on our website: Shop Cloud Land Entertainment Customer Support

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Apple Pay

  • Google Pay

  • PAYPAL

  • Affirm

  • Contactless Pay

  • Offline Payments

Wholesale Inquiries

Thank you for your interest in Shop Cloud Land Entertainment! We are excited to partner with retailers who share our passion for high-quality multimedia, entertainment products, and unique merchandise. Why Partner with Us? At Shop Cloud Land Entertainment, the official online store of Cloud Land Entertainment, we offer an extensive range of products, including clothing, accessories, toys, artwork, and collectibles. While some of our products are fulfilled by our trusted print-on-demand partners, Printful and Printify, others are managed directly by our team to ensure a diverse and unique selection for your store. How to Apply To inquire about our wholesale opportunities, please follow these steps: 1.Contact Information: Email us at support@shopcloudlandentertainment.com with the subject line “Wholesale Inquiry.” 2.Business Details: Include the following information in your email: •Your full name and position. •Your company name and website. •Your business location(s). •A brief description of your store and the types of products you currently offer. 3.Order Requirements: Let us know your estimated order quantities and any specific products you are interested in. 4.Tax ID: Please provide your reseller’s permit or tax ID for verification. What to Expect Once we receive your inquiry, our team will review your application and respond within 3 business days. If approved, you will receive access to our wholesale catalog and pricing information. We look forward to the possibility of working together and bringing Shop Cloud Land Entertainment products to your customers. For any further questions or immediate assistance, feel free to reach out to us at support@shopcloudlandentertainment.com. Additionally, you can visit our FAQ page for answers to common questions about wholesale partnerships.

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