Shipping & Returns

At Shop Cloud Land Entertainment, the official online store of Cloud Land Entertainment, we strive to ensure that you are satisfied with your purchase. Due to the nature of our varied product offerings, different guidelines apply to returns and exchanges depending on the fulfillment method. Eligibility for Returns & Exchanges We accept returns or exchanges under the following conditions: •Defective or Damaged Items: If your order arrives damaged or defective, please contact us within 30 days of receiving your item. For products fulfilled by Printful or Printify, we will work with our partners to resolve the issue, including offering a replacement or a refund. For other items, our team will handle the issue directly. •Incorrect Orders: If you received the wrong item or your order was incorrectly fulfilled, please notify us within 30 days. We will arrange for a replacement or a refund at no extra cost to you. •Sizing Issues: Returns or exchanges for sizing issues are generally not accepted unless there was an error on our part. If you believe you received a size different from what was ordered, please contact us within 30 days. Return & Exchange Timeframes •For Non-Print-on-Demand Products: Returns and exchanges are accepted within 14 days of the original purchase date. The item must be in new, unused condition and in its original packaging. •For Print-on-Demand Products: Returns and exchanges are accepted within 30 days of the original purchase date. The item must be in new, unused condition and in its original packaging. Refunds •Refunds for Defective or Damaged Items: Refunds will be processed to the original method of payment once the returned item has been received and inspected. For products fulfilled by Printful or Printify, refunds will be processed by our partners. For other items, our team will handle the refund directly. •Refunds for Incorrect Orders: Refunds will be processed to the original method of payment once the returned item has been received and inspected. •Refunds for Other Returns: Refunds for returns due to other eligible reasons will be processed to the original method of payment once the returned item has been received and inspected. Please note that shipping costs are non-refundable. How to Initiate a Return or Exchange 1.Contact Us: Email us at support@shopcloudlandentertainment.com with your order number, a description of the issue, and photos of the product if applicable. 2.Review: Our team will review your request within 3 business days. If eligible, we will guide you through the next steps. 3.Processing: Once approved, we will coordinate with the relevant fulfillment team (either our print-on-demand partners or our in-house team) to process your return or exchange. Please allow up to 7 business days for the process to be completed. Shipping times for replacements will vary depending on the destination. Important Notes •Custom Orders: Due to the personalized nature of custom orders, returns and exchanges for reasons other than defects or incorrect fulfillment are not accepted. •Shipping Costs: In cases where the return is due to our error (defective, damaged, or incorrect items), we will cover the shipping costs. For other eligible returns, the customer is responsible for return shipping costs. •Non-Returnable Items: Certain items, such as perishable goods, intimate or sanitary products, gift cards, and clearance or final sale items, are not eligible for return or exchange. Questions? If you have any questions about our return and exchange policy, feel free to reach out to us at support@shopcloudlandentertainment.com. Additionally, you can visit our FAQ page for answers to common questions about returns, exchanges, and more. We’re here to help!